Frequently Asked Questions

Common questions about our services and how we work

How does the booking process work?

Simply browse our curated list of services, select your preferred provider, and submit a request. Our team will coordinate directly with the provider and confirm your booking within 24-48 hours.

Are the medical facilities verified?

Yes, all medical facilities in our network undergo a verification process. We check licenses, English-speaking capabilities, and quality standards. However, please note that we are a booking platform and not a medical provider - always consult with licensed medical professionals.

Do you offer translation services?

Many of our partner providers have English-speaking staff. For services that require additional translation support, we can help arrange interpreters at an additional cost.

What is your cancellation policy?

Cancellation policies vary by provider. Generally, cancellations made 48+ hours in advance receive a full refund, while last-minute cancellations may incur fees. Details are provided at booking.

Do you provide travel visas?

No, we do not provide visa services. Please contact your local Korean consulate or embassy for visa requirements and applications.

How do you ensure safety?

We verify all providers, require insurance where applicable, and maintain quality standards. For medical services, we emphasize that all decisions should be made in consultation with licensed medical professionals.

Still Have Questions?

We're here to help! If you don't see your question answered above, please don't hesitate to reach out to our team.